An outside line may serve a group of units
Provide the documented supply arrangement if available. Private line repair depends on its source and documented limits.
A group supply needs the correct segment description
Where documents show an outside line serves several units, identify whether the reported concern is a private branch or a common section. Flow through the broader arrangement may include other users’ intended consumption. One resident’s observation should not be interpreted as a whole-system no-use comparison without that context.
Ask whose consent follows the segment
A proposal should name its endpoints and the person authorized to approve assessment or interruption there. If the boundary is unknown, obtain the relevant records before accepting replacement of an unspecified line. Utility locating and reinstatement need to fit the defined work area, especially when access extends outside the requesting unit.
Establish the customer-side line boundary
Ask whether the proposed scope concerns a private branch or common line and who must approve testing. Confirm responsibility and utility locating before excavation.
Related service information
Tiburón area guide and main water line repair. Our Naples water leak service homepage explains the wider scope.