The supply line route is not in the available records
State what is known about the source and endpoints. Private line repair depends on its source and documented limits.
Known endpoints are useful even without a route drawing
Explain the documented source and destination of the supply and state plainly that the route is not available. This defines a locating question without pretending the pipe follows a straight line or a neighbor’s layout. Do not uncover sections of the property to fill gaps in the records.
Make route locating a visible scope item
Ask whether the visit includes establishing the relevant route and implicated section or starts from an already confirmed location. Before digging, clarify who obtains buried utility information and addresses private lines that may need separate attention. The repair boundary and reinstatement should follow the assessed route rather than an assumed one.
Establish the customer-side line boundary
Ask whether locating the route is part of the visit and how buried utility marking is addressed before digging. Confirm responsibility and utility locating before excavation.
Related service information
Pine Ridge Estates area guide and main water line repair. Our Naples water leak service homepage explains the wider scope.