A leak crosses a unit or common-area boundary
Report the affected rooms and alert the responsible building contact. Keep clear of wet electrical equipment and unstable ceilings.
Report the boundary crossing without assigning blame
Water crossing between a unit and a common area needs an accurate location report and a responsible building contact. Avoid entering the wet area to determine ownership. Whether the source is private or shared may require later investigation; keeping people clear of electrical and unstable areas is the immediate priority.
Coordinate the person who can authorize isolation
A resident may be able to provide unit entry without authority to interrupt a shared supply. Explain that distinction when arranging help. Ask who must attend or consent and what work can proceed within the available authorization, so the first visit is not based on an assumed common-system approval.
Safety and scope before an urgent visit
Ask who can coordinate a shared shutoff, keeping ownership questions separate from the immediate water symptom. Leave danger and contact emergency services; arrange access only after safety.
Related service information
Pelican Bay area guide and emergency pipe & burst line repair. Our Naples water leak service homepage explains the wider scope.