A faint sound and a surface mark disagree
Tell the recipient both observation locations. Thermal imaging records surface temperature, not water inside walls.
Different observation locations should remain visible
A sound heard in one position and a surface mark in another should both appear in the inquiry. Do not discard the quieter location or assume the loudest point is the leak. Acoustic behavior and temperature patterns are different kinds of evidence, and neither substitutes for identifying the implicated water circuit.
Ask how the conflicting clues were reconciled
A useful explanation connects the observations or records why they remain unresolved. Ask what corroborates moisture at the proposed opening and what links that position to the suspected line. If the two clues may have separate causes, the assessment scope should make that possibility clear before repair is authorized.
What the chosen detection method establishes
Ask how sound and moisture evidence will be reconciled before an opening is proposed at the loudest spot. Acoustic findings depend on conditions and need corroborating evidence.
Related service information
The Moorings area guide and thermal & acoustic leak detection. Our Naples water leak service homepage explains the wider scope.